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Step 5: Empowering people to take up the Vision This step is meant to remove obstacles that hinder change. Joyce changed systems and structures that undermine the vision of Qantas Airlines. She encouraged risk-taking and, activities, and actions that enabled achievement of the company’s visions and goalsStep 6: Generating Short-term Wins Joyce had to plan for visible performance improvements and facilitated the creation of those improvements. She also recognized and rewarded employees involved in the improvements by giving incentive, bonuses, and promotions.