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Individuals sometimes notify systems administrators, security administrators, or their managers of an unusual occurrence. The most common occurrence is a complaint about technology support, which is often delivered to the help desk. The mechanisms that could potentially detect an incident include host-based and network-based intrusion detection systems, virus detection software, systems administrators, and even end users. Only by carefully training the user, the help desk, and all security personnel on the analysis and identification of attacks can the organization hope to quickly identify and classify an incident. Once an attack is properly identified, the organization can effectively execute the corresponding procedures from the IR plan. Incident classification is the process of examining a potential incident, or incident candidate, and determining whether the candidate constitutes an actual incident.