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Project Management Project Management Question 7 MEMO (Senior Management) (Insert (Insert BMS toolsBusiness service management (BSM) tools are essential software of any successful project management activity and project selection. The tools strengthen a service management facility, which involves management of people and the whole process framework. BSM tools are especially popular in an information technology setting, which is an essential component of any project. The tools facilitate prioritization of efforts because it permits IT departments to function by service rather than by individual arrangement items.