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On a daily basis in your agency, you will work with clients with diagnoses of major mental illnesses, many of whom also engage in pervasive substance abuse. Your clients will have numerous dysfunctional relationships and, as a result, most will exhibit a lack of trust. Many have poor self-management skills, often neglecting to take medications, show up for work, etc. Some cannot even adequately complete activities of daily living (ADL’s). Legal problems are often part of your challenges as is homelessness. Your clients may be poor problem solvers and easily get into petty confrontations with others.